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Terms & Conditions

TGL Freights Limited > Terms & Conditions

These Terms & Conditions govern the use of services provided by TGL Freights Limited. By booking or using our services, you agree to be bound by the terms outlined below.

1. Company Scope of Service

TGL Freights Limited provides cargo and logistics services between the United Kingdom and Nigeria, including but not limited to:

  • Door-to-door cargo services

  • Air freight

  • Sea freight

  • Commercial and business cargo

  • Packaging guidance and logistics support

2. Customer Responsibility

Customers are responsible for:

  • Providing accurate and complete information about their cargo

  • Ensuring all items comply with UK and Nigerian customs regulations

  • Declaring the correct value, description, and contents of shipments

  • Reviewing the Import Prohibition List before shipping

Failure to provide accurate information may result in delays, fines, or seizure by customs authorities.

3. Prohibited & Restricted Items

TGL Freights Limited does not accept prohibited or restricted items as defined by customs and regulatory authorities.

  • Any shipment found to contain prohibited items may be refused, delayed, seized, or destroyed

  • The company will not be liable for losses arising from prohibited shipments

Customers are advised to confirm item eligibility before shipping.

4. Packaging & Inspection

  • Customers are responsible for proper packaging of their cargo

  • Packaging advice provided by TGL Freights Limited is guidance only

  • The company reserves the right to inspect cargo before shipment

  • Improperly packed cargo may be refused or repacked at the customer’s cost

5. Pricing & Payments

  • Shipping costs are calculated based on weight, size, cargo type, shipping method, and destination

  • Prices provided are estimates and may change if cargo details differ

  • Full or partial payment may be required before shipment processing

  • Additional charges may apply due to customs duties, storage, or re-handling

6. Delivery Timelines

  • Delivery timelines provided are estimated, not guaranteed

  • Delays may occur due to customs clearance, weather conditions, port congestion, or regulatory issues

  • TGL Freights Limited will communicate updates where possible

7. Customs Clearance

  • Customs clearance is subject to government regulations

  • The company assists with customs processes but does not control customs decisions

  • Any customs duties, taxes, penalties, or inspection fees are the responsibility of the customer

8. Insurance & Liability

  • Cargo insurance may be available upon request

  • Without insurance, liability is limited to the extent permitted by law

  • TGL Freights Limited is not responsible for loss or damage caused by:

    • Improper packaging

    • Force majeure events

    • Customs inspections

    • Acts beyond company control

9. Loss, Damage & Claims

  • Claims must be reported within a reasonable time after delivery

  • Supporting evidence may be required

  • Compensation, if applicable, will be assessed based on declared value and coverage

10. Cancellation & Refunds

  • Cancellations must be communicated before shipment processing

  • Refunds are subject to service stage and incurred costs

  • Processing or handling fees may be non-refundable

11. Limitation of Liability

TGL Freights Limited shall not be liable for:

  • Indirect or consequential losses

  • Delays caused by third parties

  • Losses resulting from incorrect declarations or prohibited items

12. Right to Refuse Service

TGL Freights Limited reserves the right to:

  • Refuse any shipment that violates these Terms & Conditions

  • Cancel or suspend services without notice if regulations are breached

13. Amendments

These Terms & Conditions may be updated at any time without prior notice. Customers are encouraged to review this page regularly.

14. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with applicable laws of the United Kingdom and Nigeria, where relevant.

15. Contact Information

For questions regarding these Terms & Conditions, please contact:

TGL Freights Limited
📧 Email: info@tglfreights.com
📞 Phone / WhatsApp: +44 7852621920